Refund Policy
Last updated: 03 Feb 2026
If something is wrong with your order, we will help you resolve it fairly. This policy explains when we may offer a replacement, refund, or platform credit.
1) Issues we can review
- Wrong item delivered
- Missing item / incomplete order
- Damaged item or packaging
- Expired item or serious quality problem
- Order not delivered (after investigation)
2) When to report a problem
Please report issues as soon as possible, ideally within these timeframes:
| Category | Report within | Why |
|---|---|---|
| Food delivery | Within 2 hours | Freshness and quality must be checked immediately. |
| Groceries / perishables | Within 24 hours | Quality can change quickly, so fast reporting is important. |
| Medicine / pharmacy items | Within 24 hours | Returns may be restricted for safety. Wrong/expired/damaged items are reviewed case-by-case. |
| Non-perishable items | Within 48 hours | Helps us confirm the issue fairly and quickly. |
3) What solutions we may offer
- Replacement (same item or approved alternative)
- Refund (full or partial depending on the issue)
- Platform credit (if available)
4) Items usually not eligible
- Issues reported too late for perishable goods
- Items damaged due to misuse after delivery
- Opened personal care / hygiene items (for safety reasons), unless defective
5) How to request a refund/replacement
- Contact support and share your order number.
- Explain the issue clearly and provide photos if possible (item + packaging).
- We review with the Seller and delivery records, then confirm the outcome.
6) Refund timing
If a refund is approved, processing time depends on the payment method used and operational steps. We aim to resolve cases quickly and communicate updates through support.
7) Contact
Email: support@yekja.co
Phone: +93 790 541 521