Privacy Policy
Last updated: 03 Feb 2026
This Privacy Policy explains what information Yakja collects, how we use it, and the choices you have. We wrote this in simple language so it is easy to understand.
1) Information we collect
- Account details: name, phone, email (if provided), login details.
- Order details: items ordered, order notes, delivery address, and support messages.
- Location (if you allow it): to improve delivery accuracy and service quality.
- Device and usage data: IP address, device type, app version, basic analytics for performance and security.
- Seller/Courier verification (if you apply): business information and identity documents needed to operate on the Platform.
2) How we use your information
- To create and manage accounts
- To process orders and coordinate delivery
- To provide customer support and resolve issues
- To protect users, prevent fraud, and keep the Platform secure
- To improve the app/website and user experience
3) Sharing of information
We do not sell your personal data. We may share limited information only when needed:
- With Sellers/Stores: to prepare and fulfill orders
- With Couriers: to deliver orders and contact customers
- With service providers: hosting, messaging, analytics, and security services
- With authorities: when required by law or to protect safety and rights
4) Cookies and tracking
Our website may use cookies to remember preferences and improve performance. You can control cookies in your browser settings, but some features may not work properly.
5) Data security
We use reasonable safeguards to protect your information. No system is 100% secure. Please keep your password private and notify us if you suspect unauthorized access.
6) Data retention
We keep information only as long as needed for operations, support, and legal requirements.
7) Your choices
- You can request access or correction of your information by contacting support.
- You can opt out of promotional messages if they are enabled.
8) Updates to this policy
We may update this Privacy Policy. Updates will be posted on this page with a new “Last updated” date.
9) Contact
Email: support@yekja.co
Phone: +93 790 541 521